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Marketplace · CRM engineering

One CRM for both sides of your marketplace.

Built inhouse for two-sided platforms. Buyer enquiries, seller onboarding, transaction support - without juggling three different tools. Engineered for the marketplace flow, not bolted onto a CRM template.

  • Two-sided pipeline + buyer↔seller matching
  • Multi-step seller KYC + quote workflow
  • Dispute resolution + escrow payouts
  • You own the code - repo + infra, day one
Talk to the engineer who'll build it 15 min, no SDR
Buyer · Seller dashboard
8,420
Active buyers
1,180
Active sellers
312
Match made
98%
CSAT
🛒
Buyer: Acme LogisticsLooking for fleet · 5 quotes
Active
🏭
Seller: Vertex TransportOnboarding · KYC 3/4
Onboard
Built for two-sided platforms

Buyer + seller, in one customer view.

Buyer routing

Capture buyer intent, match with the right sellers, track quotes and bookings.

Seller onboarding

Multi-step KYC, document collection, verification - at any scale.

Transaction support

Disputes, refunds and escalations handled in one omnichannel inbox.

Six workflows we build

The day-to-day ops of a marketplace.

Buyer enquiry funnel

Capture intent, match with sellers, track to quote/order.

Seller pipeline

Acquisition → onboarding → activation → retention. Per-cohort KPIs.

Quote workflow

Quote requests, multi-seller bid, buyer evaluation, awarded order.

Order management

Order status, shipping, delivery confirmation, payment release.

Dispute resolution

Buyer/seller raise dispute, evidence upload, mediator dashboard, refund release.

Notifications & nudges

Two-sided nudges - abandoned cart, pending KYC, dispute timer, payout ready.

Marketplace verticals

Built for every kind of two-sided platform.

From B2B to gig to property - the engine is the same; the workflows we configure differ.

  • B2B procurement / wholesale
  • Service marketplaces (gig, freelance)
  • Logistics & freight (like Cargenix in our portfolio)
  • Property / rentals · education tutor marketplaces
Match algorithm
B
Buyer profile5 quotes generated
Matched
S1
Seller 1 · VertexRating 4.8 · ₹62k
S2
Seller 2 · BlueLineRating 4.6 · ₹58k
FAQ

Things marketplace teams ask before signing.

How long does a build take?
12–16 weeks for v1 (both sides + matching + KYC). Disputes, payouts, mobile apps in 6–8 more weeks. Fixed-bid.
Payment escrow + multi-currency?
Yes - Razorpay Escrow or RBI-approved nodal accounts. Auto-release on delivery. INR + multi-currency with live FX and compliant invoicing per geography.
Built for scale?
Yes - cloud-native, horizontally scalable. Built for platforms handling millions of monthly transactions.
Trust & safety tooling?
Yes - review system, rating engine, fraud rules, banned-user list, ID verification.
Send us your brief

Tell us your two sides. We'll send a real plan.

Two-sided platforms across logistics, services and B2B procurement have moved off lock-in SaaS to inhouse builds with us. Send your current setup - we'll come back with a clear plan and an honest quote within one business day.

Send your briefTalk to an engineer · 15 min